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Live Chat e-gift card Terms and Conditions

The e-Gift Card ("e-Gift Card") can only be used online at

  • e-Gift Card will not be replaced or refunded if lost or stolen. LLC and its affiliates are not responsive for lost or stolen e-Gift Cards.
  • e-Gift Card will not be returnable or exchangeable for cash, except in states where required by law.
  • Coupons and other discounts may not be used to purchase e-Gift Cards.
  • An e-Gift Card cannot be used to purchase e-Gift Cards.
  • Purchase amounts that exceed the value of the tendered e-Gift Cards will require a credit card for the balance due.


How to Obtain My Balance?

To obtain your balance on a e-Gift Cards, please call the Customer Service Line at 1-888-676-2660. Please note that in most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time.


Expiration/Service Fees e-Gift Cards do not expire and we do not assess any service fees for non-use.

Compliance With Law

By purchasing e-Gift Cards, you are certifying and representing to LLC and its affiliates that the activities in connection with which the e-Gift Cards will be used and comply with these Terms and Conditions and all applicable laws, rules and regulations, including the Terms and Conditions that govern the web site. In addition, you agree to defend and indemnify LLC and its affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the e-Gift Cards or violation of any of these Terms and Conditions.


Acceptance of these Terms and Conditions

Your purchase or use of an e-Gift Cards constitutes acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice. is operated by Zappos IP LLC. Products sold on are sold by Zappos Retail LLC, and e-gift Cards sold on are sold by ACI Gift Cards LLC.