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6pm & COVID-19:

An Update for You

Like many of you, our team is made up of people, who are just trying to navigate a new normal. Here’s what we’re doing to reduce the coronavirus spread, while working hard to continue to provide the best service to our customers, vendors, and employees. Please take a moment to read.

Our Customers—Shipping and Returns

With the spread of COVID-19, online shopping continues to rise dramatically. As of now, we consider our fulfillment teams to be business critical, and they continue to work tirelessly to make sure your order arrives on schedule; however, we ask that you are understanding if your order is slightly delayed. For our employees’ safety and yours, we’re taking extra precautions with additional cleaning and sanitation in our fulfillment centers. We’ve also made updates to our Return Policy to provide flexibility during this time. All orders placed starting March 1, 2020 are eligible to be returned for 60 days from the purchase date. Note that you must call or chat in to our Customer Service if past the standard 30-day Returns Window.


Our Employees & Vendors--Call Center Information and More

Like you, we’re pivoting daily to keep up with the changing world, all with an eye to the safety and health of our employees and our community. To that end, all 6pm employees and contractors—with the exception of the business-critical personnel mentioned above—are working from home (WFH) until 4/20 and beyond if needed. Every employee from marketing to our call center team is able to access the programs they need to do their work seamlessly, including video conferencing, phone systems, email, chat, and 24/7 I.T. support. We’re also giving employees internet and cellphone stipends, as well as any desks or monitors needed to do their job. In full transparency, and likely similar to your city, our schools have closed. That means if you call our customer service team, you may hear children and pets in the background. Please be patient with us as we adapt to this new normal. These changes help us adequately follow social-distancing protocol and allow us to do what we can to protect our employees, our immediate community, and the city and surrounding regions. Our Customer Service Hours have also changed to adapt to the new circumstances and as such, you may experience a longer wait time, but we thank you for your patience and look forward to helping with all your needs. The adjusted hours are: Monday - Friday, 8am - 5pm PST. Thank you for being a loyal 6pm shopper!

Your Friends at 6pm