We are unable to offer exchanges at this time, however we do accept returns! We are now offering extended holiday returns*! All orders placed between November 1, 2015 and December 31, 2015 can be returned through February 28, 2016.
Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received.
For further details please read "How do I return my order?" below.
Having second thoughts about your purchase? It’s OK – we are here to help. Take advantage of our extended holiday returns! All orders placed between November 1, 2015 and December 31, 2015 can be returned through February 28, 2016.
Just a note: You are responsible for return shipping fees. All merchandise must be unworn and in the same condition it was received. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully.
To return your order, follow these simple steps:
It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.
The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).
*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your 6pm account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the 6pm Customer Loyalty team at 1.888.676.2660 or email. Also, to take advantage of the Extended Holiday Returns Promotion, please contact our Customer Loyalty Team if outside of 30 days.
We will do our best to locate this item, but is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact the 6pm.com customer service so we can put an alert on your account.