I loved my Valentina bag at first. But then, six months in, the strap for the cross body broke. I wrote to Botkier
, and they offered to replace the whole bag to see what was wrong. Then, they said their new bags
weren't the same quality of leather (!), so they only gave me a replacement strap. That strap also broke a year later, and this time Botkier
hasn't answered a single one of my inquiries about repair or replacement, which was really frustrating after the good customer service I got a year ago. The stitching has also come done on part of the bag. Honestly, it's a beautiful bag when it comes to design, but if it broke twice for me, I wouldn't be surprised if it eventually broke for everyone. If you're going to spend this much on a handbag, get a Marc Jacobs
, Michael Kors
, or a Coach -- at least Coach openly advertises a repair service for the life of your bag. I've had one for 7 years, and the craftsmanship is much better than the Valentina. You're just better off investing your money elsewhere.