This was my first Zappos experience and I am now a convert! I ordered these
shoes for my son but they were 1/2 size too big. Not only did Zappos pay the shipping both ways, but they sent the replacement pair before I had returned the first pair. The
shoes themselves are awesome - my son loves them. It's safe to say that any clothes or
shoes - or any item Zappos sells - I will buy from Zappos. How can you beat great prices, free fast shipping, and great customer service. Zappos acts like they really want my business!