Frequently Asked Questions
- General Questions
- The item I want is out of stock in my size, when will you be restocking it?
- Do you do back orders?
- Do you have a catalog?
- Why should I sign up for your email newsletters?
- How do I unsubscribe from the 6pm.com mailing list?
- When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
- How can I contact 6pm.com for additional assistance?
- I've seen other sites advertising 6pm Coupons...
- What are cookies? Do I need to enable cookies on my browser to shop at 6pm.com?
- Which Internet browsers do you recommend/support?
- Can I combine multiple orders or add additional items to my order once it has been placed?
- How do I change the shipping address or cancel my order?
- Do you price match?
- Why was the item in my shopping cart no longer available at checkout?
- Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
- Payment Information
General Questions
- Q:
The item I want is out of stock in my size, when will you be restocking it?
- A:
The majority of our inventory consists of closeouts, discontinued styles, and hard-to-find styles. Quantities are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!
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- Q:
- Q:
Do you do back orders?
- A:
6pm.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
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- Q:
- Q:
Do you have a catalog?
- A:
Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.
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- Q:
- Q:
Why should I sign up for your email newsletters?
- A:
By signing up for our newsletter you'll be among the first to know about special promotions, the availability of new brands, limited-time special offers, and many other exciting features to help you get the most out of what 6pm.com has to offer! We do not rent, sell, or share your personal information. For further details please view our privacy policy.
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- Q:
- Q:
How do I unsubscribe from the 6pm.com mailing list?
- A:
To unsubscribe from the 6pm mailing list, please click here.
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- Q:
- Q:
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
- A:
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
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- Q:
- Q:
How can I contact 6pm.com for additional assistance?
- A:
If you need help with your order please feel free to email us. This option is available 24/7! You can also call us Monday through Friday, 9:00am-6:00pm PST. Our phone number is 1-888-676-2660.
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- Q:
- Q:
I've seen other sites advertising 6pm Coupons...
- A:
Many other sites out there may claim to have 6pm coupons, but the truth is 6pm.com does not offer coupons.
Don't get confused either. Some sites might try to offer you "6pm Coupons" or "6pm.com Coupons," but don't let them fool you. There is only one 6pm.com and again we do not offer 6pm coupon codes. They may try to get you by using terms like:
- "6pm Coupons"
- "6pm.com Coupons"
But again, don't let them fool you. They are not going to give you any discount since 6pm Coupons are not offered.
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- Q:
- Q:
What are cookies? Do I need to enable cookies on my browser to shop at 6pm.com?
- A:
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at 6pm.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your 6pm.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and click on it.
For more information about how 6pm.com uses cookies, see our privacy policy. - Return to Top
- Q:
- Q:
Which Internet browsers do you recommend/support?
- A:
In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 6 and above (for Windows users), or Safari (for Macintosh users).
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- Q:
- Q:
Can I combine multiple orders or add additional items to my order once it has been placed?
- A:
Unfortunately we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped. Once an order is canceled, it may take up to 24 hours before you are able to place a new order for the same items. Please note, if you cancel your order, you run the risk that your selected merchandise will be out of stock. In addition, we are only able to cancel your order, Monday-Friday, 9:00am-6:00pm PST.
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- Q:
- Q:
How do I change the shipping address or cancel my order?
- A:
Please contact 6pm.com's Customer Service Department immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order. We are available Monday-Friday, 9:00am - 6:00pm PST.
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- Q:
- Q:
Do you price match?
- A:
Unfortunately, we do not price match competitors or 6pm.com.
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- Q:
- Q:
Why was the item in my shopping cart no longer available at checkout?
- A:
The inventory on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
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- Q:
- Q:
Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
- A:
Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!
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- Q:
Payment Information
- Q:
What forms of payment do you accept?
- A:
We currently accept Visa, MasterCard, Discover, American Express, and Bill Me Later for all orders.
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- Q:
- Q:
How do I order items with Cashier's Checks or Money Orders?
- A:
At this time we do not accept Cashier's Checks or Money Orders.
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- Q:
- Q:
Is it safe to use my credit card on your site?
- A:
Shopping at 6pm.com is safe. The 6pm.com Safe Shopping Guarantee backs every credit card purchase you make at 6pm.com, and our site is protected by SSL encryption technology. Learn more about the 6pm.com Safe Shopping Guarantee here.
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- Q:
Is it safe to use my debit card online?
- A:
Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
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- Q:
- Q:
Do you charge sales tax on any item?
- A:
We are required by law to collect sales tax on orders shipped to Kentucky, Nevada, New York, and North Carolina. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
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