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Frequently Asked Questions

The item I want is out of stock in my size, when will you be restocking it?
Why do you charge for shipping when some companies ship for free?
Can I combine orders or add to my order?
Do you process exchanges?
How do I return my order?
Why should I sign up for your email newsletters?
Is it safe to use my credit card on your site?
Is it safe to use my debit card online?
What is the status of my order?
How do I change or cancel my order?
I want to return my purchase! What do I do?
How long will it be before I receive my order?
Can I expedite my shipping?
What forms of payment do you accept?
How do I order items with Cashier's Checks or Money Orders?
Do you ship to addresses outside the United States?
Do you ship to PO boxes or Military APO/FPO addresses?
What do you charge for shipping an order?
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
I want to know if you carry a specific brand/color/size/width?
Do you do back orders?
Do you have a catalog?
Which Internet browsers do you recommend/support?
What are cookies? Do I need to enable cookies on my browser to shop at 6pm.com?
Do you charge sales tax on any item?
How do I unsubscribe from the 6pm.com mailing list?
How can I contact 6pm.com for additional assistance?

Q: The item I want is out of stock in my size, when will you be restocking it?
A: The majority of our inventory consists of closeouts, discontinued styles, and hard-to-find styles. Quantities are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!
Q: Why do you charge for shipping when some companies ship for free?
A: Here at 6pm.com our mission is to provide the lowest price possible. For this reason we charge a minimal flat fee of $6.95 for every order regardless of the number of items being shipped.
Q: Can I combine orders or add to my order?
A: Unfortunately we are unable to combine orders or add to an order once it has been placed.
Q: Do you process exchanges?
A: Unfortunately, we are unable to offer exchanges at this time. However, you have 30 days from the purchase date to return your order for a full refund, minus the shipping charges. All merchandise must be unworn and in the same condition it was received. For further details please read "How do I return my order?" below.
Q: How do I return my order?
A: If for any reason you are not satisfied with your order, you have 30 days from the purchase date to return it. All merchandise must be unworn and in the same condition it was received. To return your order simply log into your account, click the order number containing the item(s) you wish to return, and then click the "Proceed to Return Process" link located at the bottom of the page. (This option will not be available if your order is outside the 30 day range.) Customers are responsible for all return shipping charges as well as obtaining a return label. Once your order is received at our warehouse we will refund the amount paid, minus the shipping fees, back to the original method of payment.
Q: Why should I sign up for your email newsletters?
A: By signing up for our newsletter you'll be among the first to know about special promotions, the availability of new brands, limited-time special offers, and many other exciting features to help you get the most out of what 6pm.com has to offer! We do not rent, sell, or share your personal information. For further details please view our privacy policy.
Q: Is it safe to use my credit card on your site?
A: Shopping at 6pm.com is safe. The 6pm.com Safe Shopping Guarantee backs every credit card purchase you make at 6pm.com, and our site is protected by SSL encryption technology. Learn more about the 6pm.com Safe Shopping Guarantee here.
Q: Is it safe to use my debit card online?
A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
Q: How do I change or cancel my order?
A: Please contact 6pm.com's Customer Service Department immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.
Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied, you can return it for a full refund within 30 days of purchase. You are responsible for the cost and shipping of any returns to 6pm.com. (Returns must be unworn and in the state you received them and mailed by you.)
Request a return through our website.
Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to APO/FPO addresses.
Q: Can I expedite my shipping?
A: The following shipping options are available when you check out. Expedited orders placed before 1 PM Pacific on a business day will be shipped out the same day. All other orders will be shipped out the next business day.
- Standard Shipping (delivery within 4-5 business days): $6.95 per order
- 1-Business Day Shipping and Handling: $25 per order
Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for shipments to APO/FPO addresses.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, and Bill Me Later for all orders.
Q: How do I order items with Cashier's Checks or Money Orders?
A: At this time we do not accept Cashier's Checks or Money Orders.
Q: Do you ship to addresses outside the United States?
A: We ship to all US States and Territories. Sorry, we do not ship internationally at this time.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What do you charge for shipping an order?
A: We try to make things as easy as we can for you! All of our shipping options are based on a flat $6.95 rate regardless of the order size. Orders shipping to a PO Box or APO/FPO will be shipped via USPS.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
Q: I want to know if you carry a specific brand/color/size/width?
A: Visit the home page where you can enter multiple search criteria and you will be shown a list of all items on our site that meet this criteria.
Q: Do you do back orders?
A: 6pm.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.
Q: Which Internet browsers do you recommend/support?
A: In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 6 and above (for Windows users), or Safari (for Macintosh users).
Q: What are cookies? Do I need to enable cookies on my browser to shop at 6pm.com?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features at 6pm.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your 6pm.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and click on it.

For more information about how 6pm.com uses cookies, see our privacy policy.
Q: Do you charge sales tax on any item?
A: Sales tax will be added to orders being sent to Kentucky or Nevada. Shipments to Kentucky are subject to 6% sales tax. Shipments to Nevada are subject to 6.5% sales tax.

As of June 1, 2008 we will collect sales tax for purchases shipped to New York. Any order placed on or after June 1 will be subject to the appropriate sales tax. No sales tax will be collected for orders with a New York billing address if the order is shipped to a state other than Kentucky, Nevada or New York.
Q: How do I unsubscribe from the 6pm.com mailing list?
A: To unsubscribe from the 6pm mailing list, please click here.
Q: How can I contact 6pm.com for additional assistance?
A: If you need help with your order please feel free to email us at . This option is available 24/7! If you need assistance beyond that of an emailed response, please contact us at 1-888-676-2660 between the hours of 9 a.m. - 5 p.m. PST, Sunday through Friday.

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